Browsing Libros UPV/EHU by Author "Heras-Saizarbitoria, Iñaki"

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      Shedding light on TQM: some research findings 

      Heras-Saizarbitoria, Iñaki (Servicio Editorial de la Universidad del País Vasco/Euskal Herriko Unibertsitatearen Argitalpen Zerbitzua, 2013)
      Over the last decad , the paradigm of Total Quality Management (TQM) has been successfully forged in our business world. TQM may be defined as something that is both complex and ambiguous; nevertheless, some key elements ...