Browsing Artículos by Author "Casadesús Fa, Martí"
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A Delphi study on motivation for ISO 9000 and EFQM
Heras-Saizarbitoria, Iñaki; Arana Landín, Germán; Casadesús Fa, Martí (Emerald, 2006)[EN] Purpose – The purpose of this paper is to analyse which are the motivations for implementing two of the most important models for Quality Management practice popularized in recent years – ISO 9000 and EFQM ...