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dc.contributor.authorHeras-Saizarbitoria, Iñaki
dc.contributor.authorArana Landín, Germán
dc.contributor.authorCasadesús Fa, Martí
dc.date.accessioned2019-10-01T10:10:40Z
dc.date.available2019-10-01T10:10:40Z
dc.date.issued2006
dc.identifier.citationInternational Journal of Quality & Reliability Management 23(7) : 807-827(2006)es_ES
dc.identifier.issn0265-671X
dc.identifier.urihttp://hdl.handle.net/10810/35545
dc.description.abstract[EN] Purpose – The purpose of this paper is to analyse which are the motivations for implementing two of the most important models for Quality Management practice popularized in recent years – ISO 9000 and EFQM models. Design/methodology/approach – This paper provides a qualitative survey carried out using the Delphi methodology, triangulated with the results of other surveys carried out previously, as well as with the information gathered by means of several in-depth interviews carried out with the experts that participated in the Delphi-panel. Findings – The paper finds strong consensus among experts of different backgrounds that external factors cause companies to implement the ISO 9000 standard. On the other hand, reasons for implementing TQM systems seem to be more varied. Research limitations/implications – The research in this paper is limited to Spain; studies in other countries should be conducted to compare the results obtained. Practical implications – In this paper there is a greater understanding of the motivation to implement ISO 9000 and EFQM based on the opinion of managers, consultants, academic specialists and members of institutions. Originality/value – The paper finds a new methodology for examining the motivation to implement ISO 9000 and EFQM.es_ES
dc.language.isoenges_ES
dc.publisherEmeraldes_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.subjectISO 9000 serieses_ES
dc.subjectEuropean Foundation for Quality Managementes_ES
dc.subjectBusiness excellencees_ES
dc.subjectDelphi methodes_ES
dc.titleA Delphi study on motivation for ISO 9000 and EFQMes_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.rights.holder© Emerald Publishing Limited 2006
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/02656710610679824/full/htmles_ES
dc.identifier.doi10.1108/02656710610679824
dc.departamentoesEconomía financiera IIes_ES
dc.departamentoeuFinantza ekonomia IIes_ES


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