Listar Volumen 23. Número 2 (2023) por autor "Rawal, Monika"
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The Role of Perceived Quality and Customer Self-Incongruence on Customer-Brand Disidentification
Saavedra Torres, Jose L.; Bhattarai, Ashok; Rawal, Monika; Upadhyaya Subedi, Bhaskar (Instituto de Economía Aplicada a la Empresa (Universidad del País Vasco UPV/EHU), 2023-05-31)[EN] Previous research in customer-brand relationships has found brand disidentification as one of the reasons for customers turning against brands. However, there is not much clarity on the antecedents of brand ...